Refund Policy

Last Updated: July 2026

Overview

At B1GPlayer.co.uk, we are committed to providing reliable IPTV streaming, responsive customer support, and a high-quality user experience. As the official UK subscription provider for B1G IPTV, this Refund Policy explains when refund requests for B1G IPTV subscriptions may be considered and how they are reviewed.

Digital Subscription Service

B1G IPTV subscriptions are supplied as digital services. Once your unique Username, Password, and Server URL have been generated and successfully delivered, your subscription is considered activated and the service has been fulfilled.

When a Refund May Be Available

Refund requests may be considered under the following circumstances:

• Your B1G IPTV subscription credentials were not delivered within a reasonable period after successful payment.
• The subscription cannot be accessed because of a verified technical issue that our support team is unable to resolve.
• A duplicate payment was accidentally made for the same B1G IPTV subscription.

Situations Where Refunds Are Not Normally Available

Refunds are generally not available in the following situations:

• A change of mind after your subscription has been activated.
• Temporary service interruptions, scheduled maintenance, platform improvements, or routine updates.
• Problems caused by internet connectivity, VPN configuration, ISP restrictions, or local network issues.
• Use of unsupported or incompatible devices.
• Account issues resulting from shared login credentials or unauthorised account access.
• Problems caused by unofficial or unsupported third-party IPTV applications.

How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our support team as soon as possible and include the following information:

1. Your order details or payment reference.
2. The email address or telephone number used when placing your order.
3. A clear description of the issue.
4. Any screenshots or additional information that may assist our investigation.

Our support team will carefully review your request, attempt to resolve any technical issues where possible, and inform you of the outcome.

Refund Request Timeframe

Refund requests should normally be submitted within 24 hours of your purchase. Requests received after this period may not be eligible for review.

Refund Processing

If a refund request is approved, the refund will normally be processed using the original payment method. Processing times depend on your payment provider but generally take between 5–10 business days.

Recommendation for New Customers

If you are new to B1G IPTV, we recommend starting with a shorter subscription plan or requesting a free trial, where available, before purchasing a longer subscription. This allows you to test compatibility with your device, internet connection, and streaming experience before committing to a longer-term package.

Contact Us

If you have any questions regarding this Refund Policy, your B1G IPTV subscription, or need assistance with a refund request, please contact our customer support team.

• WhatsApp: +44 7366 256990
• Email: [email protected]