Refund Policy

Last Updated: July 2026

Overview

B1GPlayer.co.uk aims to provide dependable IPTV streaming, responsive support, and a straightforward customer experience. As the authorised UK subscription provider for B1G IPTV, this Refund Policy sets out the circumstances in which a refund request may be considered and the information used to review it.

Digital Subscription Service

B1G IPTV subscriptions are digital services. After the unique Username, Password, and Server URL have been generated and successfully delivered, the subscription is treated as activated and the digital service as fulfilled.

When a Refund May Be Available

A refund request may be reviewed in the following situations:

• Your B1G IPTV subscription credentials were not delivered within a reasonable time after payment was successfully completed.
• A verified technical problem prevents access to the subscription and our support team is unable to resolve that problem.
• The same B1G IPTV subscription was paid for more than once because of an accidental duplicate payment.

Situations Where Refunds Are Not Normally Available

Refunds will generally not be available in the following circumstances:

• You change your mind after the subscription has already been activated.
• There is a temporary interruption, scheduled maintenance, platform improvement, or routine service update.
• The issue is caused by your internet connection, VPN configuration, ISP restrictions, or local network.
• The subscription is being used on a device that is unsupported or incompatible.
• An account problem results from shared login credentials or unauthorised access.
• The problem is caused by an unofficial or unsupported third-party IPTV application.

How to Request a Refund

If you believe your purchase meets the refund conditions, contact our support team promptly and provide the following information:

1. Your order information or payment reference.
2. The email address or telephone number used for the purchase.
3. A straightforward explanation of the problem you experienced.
4. Screenshots or any other information that could help the team assess the issue.

The support team will review the request, work through any technical issue that can reasonably be resolved, and then communicate the decision to you.

Refund Request Timeframe

Refund requests should normally be made within 24 hours of purchase. Requests submitted after this period may not qualify for review.

Refund Processing

Where a refund is approved, it will normally be returned through the original payment method. The exact processing time is controlled by the payment provider and generally falls within 5–10 business days.

Recommendation for New Customers

New B1G IPTV customers may wish to begin with a shorter subscription or request a free trial, where available, before selecting a longer package. This can help you check device compatibility, internet performance, and the overall streaming experience before making a longer commitment.

Contact Us

For questions about this Refund Policy, your B1G IPTV subscription, or a refund request, contact our customer support team.

• WhatsApp: +44 7366 256990
• Email: [email protected]