Refund Policy

Last Updated: July 2026

Overview

At B1GPlayer.co.uk, we are committed to providing a reliable streaming experience and excellent customer support. This Refund Policy explains when refund requests for B1G IPTV subscriptions may be considered and how they are handled.

Digital Subscription Service

B1G IPTV subscriptions are supplied as digital services. Once your Username, Password, and Server URL have been generated and delivered, your subscription is considered activated and fulfilled.

When a Refund May Be Available

Refund requests may be considered in the following circumstances:

• Your subscription credentials were not delivered within a reasonable period after payment.
• The service cannot be accessed due to a verified technical issue that our support team is unable to resolve.
• You accidentally made a duplicate payment for the same subscription.

Situations Where Refunds Are Not Normally Available

Refunds are generally not provided in the following situations:

• Change of mind after your subscription has been activated.
• Temporary service interruptions, scheduled maintenance, or routine updates.
• Problems caused by internet connectivity, VPN configuration, ISP restrictions, or local network issues.
• Use of unsupported or incompatible devices.
• Account issues resulting from shared login credentials or unauthorised account access.
• Problems caused by unofficial or unsupported third-party IPTV applications.

How to Request a Refund

If you believe you qualify for a refund, please contact our support team as soon as possible and include the following information:

1. Your order details or payment reference.
2. The email address or phone number used when placing the order.
3. A clear description of the issue.
4. Any screenshots or additional information that may help us investigate.

Our support team will review your request, attempt to resolve any technical issues, and advise you of the outcome.

Refund Request Timeframe

Refund requests should be submitted within 24 hours of your purchase. Requests received after this period may not be eligible for review.

Refund Processing

If a refund is approved, it will normally be processed through the original payment method. Processing times vary depending on your payment provider but typically take between 5–10 business days.

Recommendation for New Customers

If you’re new to B1G IPTV, we recommend starting with a shorter subscription plan or requesting a free trial (where available) before purchasing a longer-term package. This allows you to test compatibility with your devices and internet connection before making a longer commitment.

Contact Us

If you have any questions about this Refund Policy or would like to request assistance, please contact our support team.

• WhatsApp: +44 7490 360062
• Email: [email protected]